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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Information
- Shipping & Delivery
- Shipping costs will be calculated by your location and the shipping options that you specify. Orders being shipped to the east coast will not have the option of being shipped ground since most of the products are perishable. For standard delivery to Alaska and Hawaii, please allow for 3 additional days. We do not ship Foreign/APO/FPO. Ground shipment does not include weekends or holidays. Destinations that do not allow ground shipment will get a shipping discount at time of checkout. Currently there is not an option to specify a date for shipment. We apologize for the inconvenience. If you prefer to delay the shipment, please contact us with the order number and the requested ship date.
- Privacy & Security
- Northwest Wreaths respects the personal and financial information of our customers, and endeavors to make your online shopping experience one that is not only easy and convenient, but private and secure as well.We will not send you anything other than your order without your consent. If you would like us to alert you by email when it's time to purchase next year's holiday wreaths or centerpieces, you may indicate that when ordering or in account management. We promise to you, our customers, that Northwest Wreaths will not sell, trade, or rent your personal information to others. We may disclose account information when required by law, or when, in good faith, we need to protect the rights, property, or safety of Northwest Wreaths, its customers, or others. The Northwest Wreaths Web site may contain links to other Web sites; however, please note that we are not responsible for their own policies.
- Returns & Replacements
- We guarantee a quality, fresh product upon its arrival. If you find a problem, or are not completely satisfied with your order, you may contact us within 7 days and we will refund your money, or ship you a fresh product.
- Ordering
- Your order will be packaged in a protective shipping box. Orders received before 12:00pm (PST) on business days will be shipped within 24 hours, Monday through Friday. We also allow for multiple locations on a single order with gift messages. An account needs to be created to ship to multiple locations.
- Payment, Pricing & Promotions
- For your convenience, you may use any major credit card--including Visa, Master Card, American Express, and Discover--on our online secure order form. Paypal is currently not accepted and apologize for any inconvenience it may cause.
- Viewing Orders
- Previous orders will be available to be viewed. You can also rate and review products.
NOTE: All orders placed before 2008 will not be available and apologize for the inconvenience.
- Additional Information
- For any additional questions, concerns or feedback, we can be reached toll-free at (888) 695-9119 or emailed by Contacting US.